Service Fees

Table of Contents

• Why I Charge Service Fees
• Why Choose Me?
• Office Hours
• Communication Guidelines
• Vacation Package Planning Fees
• Custom Trip Planning Fees
• Change Fee
• Refund & Cancellation Policy
• Group Booking Fees
• Payment Terms
• Limitations of Liability

Why I Charge Service Fees

As your dedicated travel agent, I provide personalized, stress-free planning tailored to your family's unique needs. My service fees reflect the time, expertise, and care invested in crafting your perfect vacation.

• Specialized Expertise: Autism-friendly travel planning with certifications and personal experience.
• Customized Itineraries: Tailored trips aligning with your family's preferences and sensory needs.
• Time-Saving Convenience: I handle all details from research to bookings and troubleshooting.
• Advocacy & Support: Ensuring accommodations for autism-specific needs and assisting with challenges.
• Stress-Free Planning: I help alleviate the overwhelm of vacation planning for families with specific needs.

Why Choose Me?

Unlike agents who rely solely on commissions, my service fees ensure that your family's unique needs are my top priority. You're not just getting a travel agent—you're gaining a trusted partner invested in your family's happiness and well-being.

Office Hours

Tuesday to Sunday: 12:00 PM – 8:00 PM

Feel free to reach out during these hours. Messages sent outside of these times will be responded to during the next available time.

Communication Guidelines

• Preferred Method: Email (responded to within 24 hours)
• Urgent Matters During Travel: Phone or text

Vacation Package Planning Fees

Custom Trip Planning Fees

Change Fee

Fee: $25 + HST per change request

Applies To: Name corrections, date changes, destination adjustments, traveler substitutions

Note: Supplier-imposed change fees may also apply. This fee is per change request and is non-refundable.

Refund & Cancellation Policy

• All service fees are non-refundable.
• Cancellation Fee: $200 + HST, plus any supplier-imposed cancellation fees

Group Booking Fees

Option 1 – Larger Groups

• Fee: $450 + HST
• Best for: 5+ rooms or more than 8 travelers, multiple gateways, varied needs

Option 2 – Simpler Groups

• Fee: $250 + HST
• Best for: 2–4 rooms or up to 8 travelers, same itinerary, one gateway

Additional Group Services

• Change Fee: from $25 + HST
• Cancellation Fee: from $50 + HST
• Some deposits include a service markup (e.g. $150 supplier deposit, $200 collected)

Payment Terms

• Method: Credit card only
• Timing: Full payment required before services, except hourly-based tasks
• Hourly Services: Payment due within 24 hours of completion

Limitations of Liability

While I strive to provide excellent service, I am not responsible for disruptions caused by third-party suppliers, such as:

• Flight schedule changes, delays, or cancellations
• Accommodation issues
• Attraction changes, park hours, or availability
• Weather-related disruptions or natural disasters

I will always do my best to assist with resolving issues but cannot be held liable for events beyond my control.